Applicable Products
What is Citrix Workspace for Mac Citrix Workspace lis the easy-to-install client software that provides seamless, secure access to everything you need to get work done. With this free download, you easily and securely get instant access to all applications, desktops and data from any device, including smartphones, tablets, PCs and Macs. Citrix Workspace app for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox.
- Citrix Workspace App
Question and Answers
- Apr 07, 2021 Citrix Workspace app for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox.
- Citrix Workspace app is a single point of entry to all workspace services for users. Users get seamless and secure access to all the apps they need to stay productive, including features such as embedded browsing and single sign-on.
- Citrix Workspace App (CWA) for Mac logging This article provides an overview of logging features available with Citrix Workspace App for Mac, and explains how to use them in the Citrix Workspace App.
This article is intended for Citrix administrators and technical teams only.
Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
What’s changed?
We have optimized Citrix workspace app for macOS and retina displays within virtual desktop sessions.
Summary
There has been lot of interest from customers to support Retina displays on MacBooks with Citrix Workspace app for Mac. Download alienware area-51m:sentia driver. With the release of Citrix Workspace app for Mac 2102, Citrix Workspace app for Mac now supports high DPI (Retina) displays for desktop sessions. Try out this feature and provide suggestions and feedback so we can improve the feature.
Prerequisites
Citrix Workspace App Mac Catalina
This feature is in Private Tech Preview and is disabled by default. You have 2 options.
- Request your Citrix Account manager to reach the Citrix Workspace app PM team to enable it and provide your organization’s Workspace or Storefront URL.
- To try out on individual MacBooks without enabling for the entire organization/store or if you do not want to whitelist LaunchDarkly on your internal network, you can run the following command in macOS Terminal
- defaults write com.citrix.receiver.nomas EnableHiDPI –bool YES
- Upgrade to Citrix Workspace app for Mac 2102 either through Auto Update or manually installing it from Citrix downloads page.
- If you are launching the virtual desktop sessions from the Browser, after upgrading to version 2102 launch the Desktop session from Citrix Workspace app native mac client at least once to actually see the feature (so that the feature flags are synced to your machine.)
Recommendations
Use the DDC policies Video Codec: For actively changing regions or Video Codec: For the entire screen for better performance. Citrix Workspace app for mac has the capability to use hardware accelerated H264 decoder for better performance.
Citrix Workspace App Mac 10.10
Limitations
Citrix Workspace Mac App Free
- When the high DPI feature is enabled, the size of a desktop session window might get bigger than the actual display size. As a workaround, resize the window to a desired size manually after launching the session. [RFMAC-8127] · Optimization for retina displays are only enabled only for virtual Desktop sessions. Virtual App sessions are not supported yet.
- Supported devices: MacBook, MacBook Pro. Devices not supported: Mac mini, iMacs, Mac Pro.
- No Multi monitor support. This feature will not work if you have connected a secondary monitor. Even if you don't use the secondary monitor with the Citrix Workspace app, simply connecting it will cause this feature to not be available. This feature works only when you use a single monitor for your device.
- The session display is four times bigger and network bandwidth usage increases significantly. You might see performance issues if you have applied a bandwidth limiter.
- Increase in usage of Remote resources. For most of the users VDA CPU usage only increases marginally. Depending on the capacity and configuration of your VDA, the effect of CPU usage may vary. 3D Pro VDAs are best suited to handle these situations. Ensure that you use VDAs with adequate CPU and memory resources and GPU offloading in case you see degradation in the performance.
COMING SOON (we will update this article and Citrix Workspace app for mac release notes when these are available. We do not have a timeline as of now.)
- Support for single monitor retina 5k displays (Mac mini, iMacs, and Mac Pro).
- Support for multi-monitor scenarios.
A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
Citrix Workspace Mac App Install
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Mac / Workspace app for Mac:
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| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Bloomberg keyboard and finger print scanner not redirecting to Citrix session. | Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article. | https://support.citrix.com/article/CTX227075 | |
| 2 | Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working. | This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request. | https://support.citrix.com/article/CTX225297 | |
| 3 | When using HDX 3D Pro, a black box may appear around some custom cursors. | This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. | https://support.citrix.com/article/CTX223626 | |
| 4 | If using a proxy connection, communication over EDT fails. | This is a known issue. | Receiver for Mac 12.5. | |
| 5 | You receive an 'Initialization failed' error. | This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS. | ||
| 6 | Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac. | At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on. | https://support.citrix.com/article/CTX227262 | |
| 7 | When launching an application or desktop you may receive error 'System Extension Blocked'. | A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'. | Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra. | https://support.citrix.com/article/CTX228208 |
| 8 | French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.4. | https://support.citrix.com/article/CTX231623 |
| 9 | Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.6. | https://support.citrix.com/article/CTX231624 |
| 10 | When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms. | Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions. | Citrix Receiver for Mac 12.6 and 12.7. | https://support.citrix.com/article/CTX231625 |